COMPLETE WEBSITE POLICY SET – FANOMEZANTSOA BRETON LAO-MAX VET LIMITED (luveny.com)

1. Introduction & Company Information

Company: FANOMEZANTSOA BRETON LAO-MAX VET LIMITED (Madagascar)

Website: https://luveny.com

Support & Payment Email: luvenycontact@gmail.com

Corporate & Legal Email: luvenycompany@gmail.com

Scope of Business: Supply and distribution of international digital software products.

Payment Channel: Payoneer

2. Privacy Policy

FANOMEZANTSOA BRETON LAO-MAX VET LIMITED is committed to protecting customers’ personal data in accordance with international security standards and applicable laws. Personal information is collected only when necessary to process orders, deliver products, provide technical support, or verify transactions.

• Data collected: full name, email, country, purchased product, and order ID. No card or banking details are stored.
• Retention period: 12 months after transaction completion, unless deletion is requested earlier by the customer.
• Security: all data are encrypted and stored on SSL/TLS-certified secure servers.
• Disclosure: the company does not sell, rent, or disclose customer information to third parties, except when required by law.

3. Terms of Service

• Users agree not to use the website for illegal, fraudulent, or malicious purposes, or to attack the system or spread malware.
• The website’s content, pricing, or terms may be updated without prior notice.
• By using the website, customers confirm that they have read and fully accepted these terms.
• All disputes arising shall be resolved under the laws of Madagascar.

4. Payment Policy

• Payments are accepted only through the official Payoneer link sent from luvenycontact@gmail.com or luvenycompany@gmail.com.
• Each order has a unique payment link; customers must carefully verify recipient information before making payment.
• After successful payment, an electronic invoice and confirmation will be sent via email.

5. Transaction Verification Policy

• Certain transactions may require identity or email verification to prevent fraud.
• The company reserves the right to suspend or cancel any order deemed suspicious.
• The purpose of this policy is to protect customers and ensure the safety of the payment system.

6. Digital Software Delivery Policy

• Software products are delivered via email within 1–3 hours after successful payment confirmation.
• The email will include: download link, installation guide, and activation code (if applicable).
• Customers should check their Spam/Junk folder if no email is received.
• The company logs delivery time and evidence for verification purposes.

7. No Refund Policy

• As products are digital software, all payments are final and non-refundable once delivered or activated.
• Exceptions are considered only for duplicate payments or system errors causing non-delivery.
• Complaints must be submitted within 24 hours from payment time, with the order ID attached.

8. Order Cancellation Policy

• Unpaid orders may be cancelled within 2 hours of creation.
• Once payment is made, cancellation is not possible due to instant digital delivery.

9. Warranty & Technical Support Policy

• Free technical support is provided for 30 days from delivery.
• Warranty covers activation, usage guidance, and basic technical issue fixes.
• Warranty is void if the customer alters the source code or installs incorrectly against provided instructions.

10. Intellectual Property Policy

• All products, materials, images, and source codes are the exclusive property of FANOMEZANTSOA BRETON LAO-MAX VET LIMITED.
• Copying, sharing, or reselling without written authorization is strictly prohibited.
• Copyright infringement may result in license termination and legal action.

11. Software License Policy

• Each license is valid for one user or one device (unless otherwise specified).
• The system will automatically block licenses with multiple unauthorized activations.

12. Anti-Fraud & Anti-Money-Laundering (AML) Policy

• The company complies with international AML and anti-fraud regulations.
• Automated systems detect suspicious activities based on IP, payment behavior, and account data.
• Additional identity verification or transaction suspension may occur if fraud is suspected.

13. International Customer Policy

• Transactions are processed in USD.
• Customer support is available in English and Vietnamese.
• The company does not serve customers located in countries restricted by Payoneer or Hong Kong law.

14. Cookie & Tracking Policy

• Cookies are used to remember user preferences and optimize browsing experience.
• Cookies do not store sensitive personal data.
• Users may disable cookies in their browsers, though certain features may be affected.

15. Complaint & Dispute Policy

• Complaints must be submitted within 24 hours after receiving the product.
• The company responds within 48 business hours.
• If no agreement is reached, both parties will follow Payoneer’s dispute-resolution procedures.
• All disputes are governed by Hong Kong law.

16. Compliance Commitment to Payoneer & International Regulations

FANOMEZANTSOA BRETON LAO-MAX VET LIMITED fully adheres to Payoneer’s and international regulatory requirements:

• Transparency of business and product information.
• Customer identity verification (KYC) and anti-money-laundering (AML) compliance.
• Protection of customer data and prevention of fraudulent transactions.
• No sale or service in violation of legal or international restrictions.

All operational policies and processes are aligned with Payoneer Merchant Compliance Standards.

17. Policy Updates & Validity

This policy set takes effect on October 12, 2025, and may be updated as needed. By accessing the website or completing a payment, customers are deemed to have agreed to all stated terms.

Updated Company Details (per Madagascar Registration)

• Legal Name: FANOMEZANTSOA BRETON LAO-MAX VET
• Registered Address: Belemoka
• Tax ID (NIF): 500216576786
• Website: https://luveny.com
• Contact Email: luvenycontact@gmail.com